Your Privacy Is Our Responsibility

This privacy policy applies to users of the rd111 platform. When you visit the rd111 website, create an account, or use any of our services, the terms of this policy apply to you. We believe that data privacy is a fundamental right and we are always committed to upholding that right.

By reading this policy, you will learn what types of information rd111 collects, how that information is used, how long it is retained, and under what circumstances it may be shared with third parties. We are presenting our data-handling practices here with full transparency.

This privacy policy may be updated from time to time. We will notify you of any significant changes. The latest version of the policy will always be available on this page.

We collect certain specific information in order to provide services on the rd111 platform. This information comes from two main sources — information you provide directly and information collected automatically through your use of the platform.

2.1 Information You Provide Directly

Information you provide during account registration and platform use:

• Full name and date of birth (for age verification)
• Email address and mobile number
• Residential address
• Preferred payment method details (bKash, Nagad, or Rocket account number)
• Content of your messages when contacting support

2.2 Automatically Collected Information

When you visit the rd111 website, certain technical information is collected automatically:

• IP address and device information (device type, operating system)
• Browser type and version
• Pages visited on the website and duration
• Referral source (where you came from before reaching our site)
• Information collected through cookies and similar tracking technologies
• Transaction and gaming activity history

2.3 Identity Verification Information

To ensure responsible gaming and in the interest of platform security, we may request additional identity verification documents in certain circumstances. This may include a copy of a national identity card or passport.

rd111 uses collected information only for specific and legitimate purposes. We never use your information for unnecessary purposes or without your consent.

3.1 Service Delivery & Operations

• Creating, verifying, and managing your account
• Processing transactions — deposits and withdrawals via bKash, Nagad, and Rocket
• Providing bonuses and promotional offers
• Personalizing the gaming experience
• Managing 24/7 live chat and email support

3.2 Safety & Security

• Detecting and preventing fraud and unauthorized activity
• Ensuring account security
• Implementing 21+ age verification and responsible gaming policies
• Monitoring and investigating suspicious activity

3.3 Communication & Notification

• Sending transaction confirmation messages
• Communicating important account-related information
• Informing you about promotional offers, with your consent
• Responding to support requests

3.4 Improvement & Analytics

• Evaluating and improving platform performance
• Analyzing user experience
• Identifying and resolving technical issues

rd111 does not sell or rent your personal information to third parties. However, sharing information may be necessary in certain specific circumstances.

4.1 Service Provider Partners

We work with certain trusted third parties to operate our services. This includes payment processing (bKash, Nagad, Rocket), technology infrastructure, and game software providers. These partners receive only the information necessary for service delivery and are required to adhere to the same privacy standards.

4.2 Legal Obligations

Where legally required, in response to a court order or a lawful request from a government authority, we may provide necessary information. In such disclosures, we always comply with applicable law.

4.3 Security & Fraud Prevention

In the interest of platform security and user protection, relevant information may be shared for the purpose of detecting fraudulent or harmful activity.

4.4 Business Transfers

In the event of a business merger, acquisition, or restructuring, user information may be transferred. In such cases, the new authority will be required to provide protections equivalent to this privacy policy.

rd111 uses cookies and similar technologies to operate the website properly. Cookies are small text files stored in your browser.

5.1 Necessary Cookies

These cookies are essential for the basic functioning of the website. This includes maintaining login status, security verification, and session management. Without them, the website cannot function properly.

5.2 Functionality Cookies

These cookies help remember your preferences and settings, such as language preference, display settings, and similar options. This makes your experience easier and more personalized.

5.3 Analytics Cookies

These cookies help us understand which parts of the website users interact with most and where attention is needed to improve service quality. The data collected is aggregated and not personally identifiable.

5.4 Cookie Controls

You can accept or reject cookies by changing your browser settings. Keep in mind, however, that disabling essential cookies may prevent some website features from working correctly.

rd111 treats the security of your personal information as its highest priority. We follow industry-standard security technologies and practices.

6.1 Technical Safeguards

• SSL (Secure Socket Layer) encryption — all data transmissions are encrypted
• Advanced encryption methods for stored data
• Firewall and network security measures
• Regular security testing and audits
• Two-factor authentication feature

6.2 Administrative Safeguards

• Access to sensitive data restricted to authorized personnel only
• Regular staff training on privacy protection
• Monitoring of data access logs
• Strict enforcement of data protection policies

6.3 Response to Data Breaches

In the event of a data security breach, we will act quickly. Affected users will be notified as soon as possible and all necessary steps will be taken to limit the damage.

rd111 retains your information only for as long as necessary. Once the required period has passed, data is securely deleted or anonymized.

• Active Accounts: All information is retained for the entire duration that the account remains active.
• Closed Accounts: Even after an account is closed, certain information may be retained for a specific period due to legal and regulatory requirements.
• Transaction Data: Financial records are kept for an extended period as they may be needed for audits and dispute resolution.
• Analytics Data: Anonymized analytics data may be retained for an extended period to improve service quality.
• Support Communications: Records of support conversations are retained for quality control and future assistance purposes.

You have several important rights regarding your information. rd111 respects these rights and supports you in exercising them.

8.1 Right to Access

You can find out at any time what information rd111 holds about you. Upon request, we will provide you with a copy of your stored information.

8.2 Right to Rectification

If there are any errors or inaccuracies in your information, you can request a correction. We will correct the error as quickly as possible.

8.3 Right to Erasure

In certain circumstances, you may request that your personal information be deleted. However, some information may be required to be retained due to legal obligations.

8.4 Right to Restrict Processing

In certain circumstances, you may request that the processing of your information be restricted, particularly if there are questions about the accuracy of the data or if you find the processing objectionable.

8.5 Right to Withdraw Consent

If you have given consent for your information to be processed for a particular purpose, you may withdraw that consent at any time. Withdrawing consent does not affect any processing that was carried out on the basis of that consent before it was withdrawn.

To exercise these rights, contact us at [email protected]. We are committed to responding to your request within 30 business days.

rd111 provides services only to those aged 21 or older. We do not knowingly collect any information from minors.

Age is verified at the time of registration and if a user is identified as being under 21, their account is immediately closed and any information collected is deleted.

If you believe a minor is using our platform, please let us know at [email protected].

Third-party services connected to the rd111 platform have their own privacy policies. We are not responsible for the data collection or privacy practices of these third parties.

Our payment partners — bKash, Nagad, and Rocket — follow their own privacy policies. When you use these services during a transaction, their policies will also apply.

Game software providers (such as Pragmatic Play, Evolution Gaming, JILI, Spribe, etc.) may collect certain technical information on their own. This data collection is governed by their respective privacy policies.

rd111 reserves the right to update this privacy policy as needed. The policy may be revised due to changes in the nature of services, legal requirements, or technology.

For significant changes, we will notify you in the following ways:

• Displaying a notice in a prominent location on the website
• Sending a message to your registered email address
• Displaying a notification when you log in to your account

If you continue using the platform after changes have been made, you will be considered to have agreed to the new policy. Therefore, it is recommended that you check this page regularly.

If you have any questions, concerns, or requests regarding this privacy policy, please contact us. Our support team is available 24 hours a day, 7 days a week and provides assistance in both Bengali and English.